Scabbr | Generic Technologies Private Limited
Updated from 28th February 2020.
Your privacy matters to Generic Technologies Private Limited (the “Company”, “we”, “Scabbr”, or “us”).
“Co-branded Services” shall have the meaning assigned to the term in paragraph 4(c) hereto.
“Device” shall mean computer, mobile or other device used to access the Services.
“Device Identifier” shall mean IP address or another unique identifier for the Device.
“Mobile Application” shall mean application provided by us on the Device to access the Services.
“Mobile Device Information” shall have the meaning assigned to the term in paragraph 2(b)ii. hereto.
“Promotion” shall mean any contest and other promotions offered by us.
“Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
“TPSP” shall mean a third-party service provider.
“Usage Information” shall have the meaning assigned to the term in paragraph 2(b)(i) hereto.
2. WHAT INFORMATION DO WE COLLECT?
(a) INFORMATION YOU PROVIDE TO US
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
The current data fields that might be requested for are:
Mobile phone Number
Geolocation of the residence
Date of Birth
Billing & Payment Information
And any other information provided by your organisation apart from the ones mentioned above.
(b) INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
In addition to any Protected Information or other information that you choose to submit to us, we and our TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
In case of booking via call center, Scabbr may record calls for quality and training purposes.
In addition, tracking information is collected as you navigate through our Services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet.
(c) INFORMATION THIRD PARTIES PROVIDE ABOUT YOU
We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.
Your Organisation will share the information that it collects with Scabbr, as a provider of the platform, in order to allow Scabbr to provide and support the Service for your Organisation and other users and in accordance with any other instructions from your Organisation. Examples of such use include:
communicating with users and administrators regarding their use of the Service;
enhancing the security and safety of the Service for your Organisation and other users, such as by investigating suspicious activity or violations of applicable terms or policies;
personalizing your and your Organisation's experiences as part of our provision of the Service;
developing new tools, products or services within the Service for your Organisation;
associating activity on the Service across different devices operated by the same individual to improve the overall operation of the Service;
to identify and fix bugs that may be present; and
conducting data and system analytics, including research to improve the Service.
(d) INFORMATION COLLECTED BY MOBILE APPLICATIONS
Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
Device attribute information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
Identifiers such as unique identifiers, device IDs and other identifiers, such as from games, apps or accounts that you use, and Family Device IDs (or other identifiers unique to Scabbr Products associated with the same device or account).
Device signals information such as Bluetooth signals, information about nearby Wi-Fi access points, beacons and mobile phone masts.
Data from device settings such as information that you allow us to receive through device settings that you turn on, such as access to your GPS location, camera or photos.
Network and connection information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things such as help you stream a video from your phone to your TV.
Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
Information to allow us to personalize the services and content available through the Mobile Application
3. USE OF INFORMATION COLLECTED
Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.
We provide some of your Protected Information (such as your name, pick up address, contact number) to the TPSP who accepts your request for transportation so that the driver may contact and find you. The companies for which drivers work (that are providing the transportation service) are also able to access your Protected Information, including your geo-location data.
We might also provide your information to the other users who shall be travelling with you in the vehicle assigned to you, should you choose any pooled vehicle feature of our Services.
We use that geo-location information for various purposes, including for you to be able to view the drivers in your area that are close to your location, for you to set your pick up location, for us to optimise the boarding points in the case of large vehicles, for the drivers to identify the pickup location, to send you promotions and offers, and to allow you (if you choose through any features we may provide) to share this information with other people.
In addition, we may use your Protected Information or Usage Information that we collect about you:
(1) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties;
(2) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions;
(3) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies;
(4) for internal business purposes;
(5) for inclusion in our data analytics; and
We may use the information collected from you for targeted advertising. This involves using information collected on an individual's web or mobile browsing behaviour such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our web site(s). The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number.
We use the information that we have to send you marketing communications, communicate with you about our Products and let you know about our Policies and Terms. We also use your information to respond to you when you contact us.
We use the information we have (including your activity off our Products, such as the websites you visit and ads you see) to help our partners to understand the types of people who use their services and how people interact with their websites, apps and services.
4. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES
(a) WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.
(b) THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as drivers and companies they work for to provide the Services, other third parties to host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.
Analytics TPSPs may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.
(c) CO-BRANDED SERVICES.
Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.
(d) CONTESTS AND PROMOTIONS
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
(e) ADMINISTRATIVE AND LEGAL REASONS
We cooperate with regulators and law enforcement agencies to comply with national and international law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to regulators or law enforcement officials. We share information with law enforcement or in response to legal requests in the circumstances outlined below.
In response to a legal request (e.g. a search warrant, court order or subpoena) if we have a good-faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of India when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction and is consistent with internationally recognised standards.
When we have a good-faith belief that it is necessary to: detect, prevent and address fraud, unauthorised use of the Products, breaches of our Terms or Policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse, and other harmful activity on and off our Products.
Information we receive about you (including financial transaction data related to purchases made with Scabbr) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for term breaches for at least a year to prevent repeat abuse or other term breaches.
(f) WHEN YOU SHARE INFORMATION
(g) BUSINESS TRANSFER
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
(h) MARKET STUDY AND OTHER BENEFITS
We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.
(i) WITH THE OWNER OF SCABBR ACCOUNTS THAT YOU MAY USE
If you use an account or profile associated with another party, we may share the details of the trip with the owner of the profile. This may occur:
A. If you use your employer’s profile under a corporate arrangement;
B. If you take trip arranged by a friend.
(j) RESEARCHERS AND ACADEMICS
We also provide information and content to research partners and academics to conduct research that advances scholarship and innovation that supports our business or mission and enhances discovery and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.
We use the information we have (including from research partners we collaborate with) to conduct and support research and innovation on topics of general social welfare, technological advancement, safety, physical and digital well-being. For example, we analyze the information we have about migration patterns during crises to aid relief efforts.
5. THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY SERVICES
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party web sites or applications before submitting any Protected Information to third parties.
6. SOCIAL MEDIA FEATURES AND WIDGETS
7. INFORMATION COLLECTED BY DRIVERS
8. CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT
(a) You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
(b) You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
(c) If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id.
(d) If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through email address mentioned on the support section of our website. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
10. GRIEVANCE OFFICER
In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Generic Technologies Private Limited
Address: #32, Arcot Road, Virugambakkam,
Time: 10 AM – 5 PM (Monday – Friday)
If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.